IT Support Specialist – Deskside (m/f/d)

We are looking for a reliable, hands-on person to strengthen our IT team in Heimstetten near Munich. Together we look after one of our long-standing enterprise clients there, an internationally active technology company.

The position is permanent and full-time, and it is meant for anyone looking for a stable, clearly structured role with a great deal of personal responsibility. Together with your colleague on site, you are responsible for day-to-day IT operations and are the first point of contact for the users.

No micromanagement. We trust you.

Your tasks

• Together with your colleague, you are responsible for IT support and day-to-day operations on site
• Deskside support for users in a Windows environment
• Handling support requests via ServiceNow, phone and email
• Support for Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
• Maintaining and developing the documentation and the internal knowledge base
• Coordinating with our European IT team on escalations and projects
• Occasional support at other locations and on IT projects (travel costs are covered in full)

Your profile

• Professional experience in IT support, deskside support or a helpdesk, ideally with vocational training as an IT specialist for system integration (Fachinformatiker/in Systemintegration) or similar
• Initiative: you spot problems before they are reported and tackle them without waiting for someone to ask you
• Reliability: the client and the team count on you being there and thinking ahead
• You enjoy working in a small, internationally distributed team (Germany, Ireland, Finland)
• You like working independently on site and do not need close supervision
• A professional manner and a strong service orientation
• Solid knowledge of Microsoft Windows (client and server) and Microsoft 365
• Experience with ITIL and ticket systems (e.g. ServiceNow) is a plus
• Very good German and good English, spoken and written – both are required (English is the working language at the client)

What we offer

• A permanent, secure position with a long-standing client
• An international team in Germany, Ireland and Finland
• Flat hierarchies, short decision paths, little bureaucracy
• Company phone and equipment
• Profit sharing, meal allowance and flexible working hours
• Free drinks and free parking
• Development opportunities in European IT services
• Real responsibility and trust from day one

Good to know

• You live in the greater Munich area with a manageable commute to Heimstetten
• Driving licence class B (required)
• Willingness to travel (25 %) is desirable