Illustrative · AI
By day
On site.
Your users knock – and someone opens the door. Support at the device, in the building, without ticket ping-pong.
Services · Onsite and remote from a single source
Everything that keeps a workplace running.
One contact, one flat fee, one invoice – on site in the building, in the background from the remote team.
Illustrative · AI
In the building by day. In the background by night.
Illustrative · AI
Illustrative · AI
By night
From the remote team.
Monitoring, patching and updates outside your office hours – everything is ready in the morning.
Eight services. One team.
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Illustrative · AI
01On site
Onsite support
First to third level, right at the device, in your site’s building.
Typical tasks
- Faults at desks, printers and meeting rooms – handled in person on site
- Replacement of faulty devices, with spares on the shelf
- Support for Windows workstations and servers
- Preventive maintenance and software upgrades on equipment, especially in the semiconductor industry
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Illustrative · AI
02On site
Service desk
A contact your users know by name – no waiting in a queue.
Typical tasks
- Requests by ticket system, phone and email – or at the office door
- Application support for Microsoft 365, SharePoint and standard applications
- Dedicated colleagues who know the site and its people
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Illustrative · AI
0324/7
Remote monitoring & management
Faults are fixed before anyone notices them. Maintenance outside your office hours.
Typical tasks
- Round-the-clock monitoring of systems and services
- Patching and updates outside office hours
- Everything ready in the morning – with a report for the colleague on site
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Illustrative · AI
04Project
Client rollouts
Hundreds of devices, replaced in stages, without production noticing.
Typical tasks
- Preparing and setting up many devices at once
- Replacement in waves, coordinated with shifts and production
- Collection and documentation of old devices
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Illustrative · AI
05Managed
Microsoft 365 & Intune
Identities, devices and policies – managed and documented in line with group standards.
Typical tasks
- Setting up devices for users and handing them over
- Policies in line with your group IT’s requirements
- Documentation your group IT can take over
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Illustrative · AI
06Infrastructure
Network & IT security
Site networking, Wi-Fi, segmentation, hardening, endpoint protection and audit evidence.
Typical tasks
- Network and Wi-Fi on site, cabling in the cabinet
- Segmentation and hardening as specified
- Evidence for audits
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Illustrative · AI
07Specialist
Linux operations
Production-related systems in Catania, Reutlingen, Regensburg and Leixlip – supported remotely.
Typical tasks
- Operation and monitoring of production-related Linux systems
- Remotely from the team, on site when needed
- Installation of server hardware
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AI-edited
08Project
Project management
We lead, document and hand over – including to your group IT.
Typical tasks
- Planning and steering IT projects on site, including internationally
- Solution documentation and reports
- A clean handover to your group IT
The usual way – and ours.
| Topic | Usual | Accelit |
|---|---|---|
| Point of contact | Ticket pool, changing technicians | One or two dedicated colleagues, for years |
| Getting to the desk | Travel time and appointment windows | An office in the building – minutes to the desk |
| Reaching a person | Escalation levels | Zero escalation levels |
| Knowing the site | Briefing for every call-out | Site pass, local knowledge, a seat in the staff kitchen |
| Outside office hours | Arranged separately | Overnight monitoring and patching by the remote team |
| Billing | Individual services, several contracts | One predictable flat fee, one invoice |
How we start.
No big project up front. You decide on the basis of figures.
30 minutes
Initial call
No sales pitch, no slide marathon. You tell us about your locations.
3 months
Pilot location
One dedicated colleague at one of your locations.
afterwards
A decision based on figures
You see what has happened – and decide.
as needed
More locations
We open an office wherever you need us.
Thirty minutes. No sales pitch, no slide marathon.
Tell us about your locations. If you like, with a pilot location: one dedicated colleague for three months – then you decide on the basis of figures.
AI-edited
- Phone
- +49 8161 935 925
- kontakt@accelit.de
- Head office
- Tuchinger Straße 18, 85356 Freising, Germany
- Response
- usually within one working day